Average Score (262 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

262 Ratings

4.9 Average

Models
Types of Survey
Filter by
  • Valerie H.03-16-2025

    TYPE:ServiceMODEL:AtlasYEAR:2018

    Brandon took great care of me from the moment I dropped the Atlas off to picking it up Great job and timely.

  • Edgar S.03-16-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

  • Gary M.03-15-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    The whole service department at Vorderman are very knowledgeable, professional, and friendly.

  • James M.03-13-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

    Excellent customer service and knowledge on maint. For Atlas.

  • Robert R.03-13-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

  • Kerri M.03-12-2025

    TYPE:SalesMODEL:AtlasYEAR:2024

    Great facility

  • Christine R.03-11-2025

    TYPE:ServiceMODEL:JettaYEAR:2018

  • Ted Z.03-10-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2022

  • Dennis E.03-08-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    They were fast and friendly, as usual. The problem is that this visit was for a recall for an engine cover that could potentially catch on fire. The "fix" they did was to simply remove the cover and throw it away! That's not a fix! If there had been an issue with a hood latch, would they have removed the hood and thrown it away? I'd like to know what is going to be done to replace the defective engine cover.

  • Alex V.03-08-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023