Average Score (262 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

262 Ratings

4.9 Average

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  • Michael M.05-30-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Easy in and out. Didn’t even have to get out of the vehicle

  • Scott V.05-30-2025

    TYPE:ServiceMODEL:PassatYEAR:2018

    The knowledge and customer service is top notch.

  • Deanna H.05-29-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Very nice and helpful with good communication

  • Terri H.05-29-2025

    TYPE:ServiceMODEL:AtlasYEAR:2023

    The service personnel take the time to explain what they are going to do and to be as thorough as possible.

  • Kevin B.05-29-2025

    TYPE:ServiceMODEL:GolfYEAR:2021

    Easy check in and fairly quick service

  • Tina C.05-28-2025

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2025

  • Kerri M.05-27-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Excellent service, and Zach was very good at keeping me informed

  • Leslie B.05-24-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    Everyone was very helpful and followed up after I purchased the vehicle.

  • David P.05-24-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Oil change at 7:30 am. No lights on in the dealership except for service. No coffee until 8:45. Back had coffee and doughnuts Customers had dark waiting room with tv lights all turned off. Will not go back

  • Tamara A.05-23-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    They understood our frustration with our new car being broken down 5 hours away from home. They provided a loaner and allowed us to return on the weekend. They kept us informed of when the car was fixed.